Your utility administrator can reset passwords and reissue invitations without waiting for Emita.
Emita support doesn’t hold your password or your invitation — your utility’s own administrator does. Here’s who to ask, for what.
Whoever manages staff accounts for your utility can reset your password or send a fresh invitation in a minute, from their own Emita console.
Invitations lapse after fourteen days. Your administrator can send a fresh one from the Staff page.
If you cannot reach your authenticator app or work email, your administrator can help you regain access.
Not sure who your administrator is? Check the invitation email that first brought you to Emita, or ask a colleague at your utility who already has access.